Prescription eyewear is a custom product made to order just for you. Therefore, it is non-refundable. In the unlikely event that you have a problem with your new eyewear, contact us immediately to address your issue. We pride ourselves on going out of our way to address concerns and correct problems.
If you have a question about the accuracy of an outside doctor’s prescription, we may have our doctor recheck the prescription before we remake the lenses covered under the warranty. For this, there will be a fee for our doctor’s time.